Thank you for shopping with ReadyCanopy. Please review our complete shipping, freight delivery, and return policies carefully before placing your order.
1. Shipping & Freight Charges
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No Free Shipping: We do not offer free shipping. All shipping and freight fees are calculated dynamically based on package weight, dimensions, and the delivery destination.
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Calculated at Checkout: The shipping cost for your order will be calculated and clearly displayed at checkout before you complete your payment.
2. Shipping Methods & Oversized Freight Delivery
To ensure safe and cost-effective delivery of bulky architectural structures and outdoor products, we utilize specialized freight methods:
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Ocean Freight + Local Ground Trucking: Large or heavy items are dispatched via ocean freight and delivered locally by heavy-truck freight carriers.
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Tracking & Location Updates: Due to the nature of bulk ocean freight, standard real-time carrier tracking numbers may not be available during maritime transit. However, our customer service team continuously tracks your shipment. If you need a status update, please reach out to us at any time, and we will contact the logistics provider to give you the most current location of your order.
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Customs Clearance & Delivery Appointment: Once your shipment successfully clears customs, it will be handed over to a local ground carrier. The trucking company will contact you directly via phone to schedule a specific delivery appointment time window. Please ensure that you provide an accurate and reachable phone number during checkout.
3. Order Processing & Custom Manufacturing
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All products are manufactured to specified dimensions and details. Orders undergo custom production prior to dispatch.
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For smaller items that qualify for parcel shipping, tracking numbers will be emailed automatically once dispatched.
4. Return & Cancellation Policy (Custom-Made Products)
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All Sales Are Final: All products sold on ReadyCanopy are custom-made / made-to-order according to customer specifications.
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No Returns, Exchanges, or Cancellations: Due to the custom nature of our products, we strictly do not accept returns, exchanges, or order cancellations once production has commenced or after delivery. Please carefully verify all dimensions, options, and site requirements before placing your order.
5. Quality Issues & Transit Damage
Every product undergoes rigorous inspection prior to shipping. In the rare event that your product arrives damaged or with a manufacturing defect:
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Reporting Window: You must inspect your delivery immediately upon arrival and notify us within 1 business day of receiving the shipment.
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How to Submit a Claim: Please email our support team with the following details:
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Your Order Number
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A detailed description of the damage or defect
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Clear photos and/or videos showing the affected parts, packaging, and shipping labels
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Important Note: Claims reported after 1 business day of delivery will not be accepted. Upon verification, we will promptly arrange replacement parts or provide a suitable solution.
6. Contact Us
If you have questions regarding your delivery or need assistance tracking your order, please contact us:
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Email: info@readycanopy.com
